eGuide: Strategies for building the best case-management architecture
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This e-guide continues ebizQ.com's deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ contributor Christine Parizo explains:
* How to begin with the big picture look that's critical for successful case-management initiatives
* How to approach the technology choices involved
* When to consider a case management framework based on business process management or other technologies