WHITE PAPER:
This executive brief will illustrate the progression of service management since the 1990s, illuminate the hidden service life cycles and discuss how, once they are visible, we can start to make them work — to improve services and better align IT with business objectives.
WHITE PAPER:
Bladed environments have proven their ability to reduce complexity and costs, while also delivering an impressive level of flexibility to help organizations of all types and sizes quickly adapt to evolving requirements and realities.
WHITE PAPER:
This paper describes how the SAP Safeguarding for Upgrade portfolio of services helps you identify and address potential challenges associated with an upgrade of your SAP solution early – and ensure its success. Read on to learn more about how to upgrade successfully with SAP Safeguard.
EGUIDE:
A handful of startups and top-tier players have introduced container-driven bundles that could determine a new delivery and support approach for hyper-converged infrastructure (HCI). Read this expert guide to see highlighted several HCI appliances built for containerized apps that should be on your radar.
EGUIDE:
CIOs often struggle to understand how the IT Infrastructure Library (ITIL) framework can be beneficial to their organization. This expert e-guide will help make the business case for ITIL adoption, providing an overview of the monetary benefits of ITIL as well as tips for viewing ITIL technology in a friendlier light.
WHITE PAPER:
This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
EGUIDE:
This expert e-guide provides tips and tactics to help you fortify your IT Infrastructure Library (ITIL) framework in order to achieve significant IT and business benefits. Also inside, count down four ways that you can improve your change management strategy.
EBOOK:
This e-book from the experts at SearchConvergedInfrastructure.com helps you make the case for converged and hyper-converged in your organization. Read on to access a package of articles that will help you sell HCI to upper management, prep your environment for HCI platform installation, and more.
WHITE PAPER:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
